Contact us
Contact Penluna
Have a question about an order, product, shipping, return, or anything else? Our customer support team is happy to help.
At Penluna, we believe good customer service starts with clear communication. If you need assistance before or after placing an order, please don't hesitate to reach out.
Customer Support
Email: support@penluna.shop
Phone: +1 (306) 222-3267
Business Address
Penluna
4582 Eagle Bay Rd
Eagle Bay, BC V0E 1T0
Canada
How Can We Help?
You can contact us regarding:
- Product questions and availability
- Order status and order-related questions
- Shipping and delivery information
- Returns and refunds
- Damaged or incorrect items
- Product recommendations
- General website inquiries
For questions about an existing order, please include your order number in your message whenever possible. This helps us locate your order and provide assistance more efficiently.
Customer Support Hours
Our team aims to respond to customer inquiries as quickly as possible.
Email Support: Monday–Friday
Response Time: Typically within 1–2 business days
Please note that response times may be slightly longer during weekends, holidays, promotional periods, or periods of unusually high customer volume.
We’re Here to Help
Your experience matters to us. If you have any concerns about your Penluna order or shopping experience, please contact us and we will do our best to provide a helpful and timely solution.
Email: support@penluna.shop
Phone: +1 (306) 222-3267