Terms of service

Terms of Service

Last Updated: August 19, 2026

Welcome to Penluna.shop. These Terms of Service govern your use of the Penluna website and your purchase of products through our online store.

By accessing or using our website, placing an order, or purchasing products from us, you agree to these Terms of Service.

If you do not agree with these terms, please do not use our website or purchase products through our store.

1. About Penluna

Penluna operates an online retail store offering pencil cases, stationery bags, organizers, and related storage products.

Our business address is:

Penluna
4582 Eagle Bay Rd
Eagle Bay, BC V0E 1T0
Canada

Email: support@penluna.shop
Phone: +1 (306) 222-3267

Penluna was established in 2022.

2. Website Use

You agree to use this website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities
Attempt to interfere with website security
Access areas or information that you are not authorized to access
Copy, reproduce, or exploit website content without permission
Use automated systems to interfere with normal website operations
Submit misleading or fraudulent information

We reserve the right to restrict or terminate access to the website if we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colors, and other information are accurate.

However, slight differences may occur due to:

Screen settings
Lighting conditions
Manufacturing variations
Product batches
Photography and display conditions

We reserve the right to correct product information, pricing, availability, or errors when necessary.

4. Product Availability

Product availability may change without notice.

If a product becomes unavailable after an order has been placed, we may contact you to discuss an alternative solution or provide a refund for the unavailable item.

5. Pricing and Payments

All prices displayed on the website are subject to change without prior notice.

We reserve the right to correct pricing errors or other website errors.

Payment must be successfully completed before an order can be processed.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

6. Orders

After placing an order, you should receive an order confirmation.

An order confirmation does not necessarily guarantee that an order can be fulfilled in every circumstance.

We reserve the right to cancel or limit orders when necessary, including in situations involving:

Product availability issues
Pricing or listing errors
Suspected fraudulent activity
Incorrect customer information
Unusual or excessive ordering activity

If we cancel an order after payment has been received, the applicable amount will be refunded.

7. Shipping

Penluna currently offers free worldwide shipping.

Our standard estimated delivery timeframe is:

7–10 days

Delivery estimates may vary due to factors outside our reasonable control, including customs processing, weather, carrier delays, public holidays, or other transportation disruptions.

Additional shipping details are provided in our Shipping Policy.

8. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery.

Penluna offers free returns and refunds for eligible products, subject to the conditions described in our Return & Refund Policy.

9. Intellectual Property

All content appearing on Penluna.shop, including but not limited to text, graphics, logos, product images, page layouts, photographs, and other materials, may be protected by applicable intellectual property laws.

You may not reproduce, redistribute, modify, publish, sell, or commercially exploit website content without prior written permission.

10. Third-Party Services

Our website may use third-party services, payment processors, analytics providers, shipping providers, or other technology providers.

Your use of services provided by third parties may be subject to their respective terms and policies.

Penluna is not responsible for independent third-party websites or services that are outside our control.

11. Limitation of Liability

To the extent permitted by applicable law, Penluna will not be responsible for indirect, incidental, consequential, or special losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, website, or applicable requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

13. Governing Law

These Terms are intended to be governed by the applicable laws of the Province of British Columbia and Canada, except where applicable law requires otherwise.