Shipping policy

Shipping Policy

Last Updated: August 19, 2026

At Penluna, we want your shopping experience to be simple and convenient. We currently provide free worldwide shipping on eligible orders.

Free Worldwide Shipping

Penluna offers:

Free Shipping — Worldwide

There are no standard shipping charges added to eligible orders at checkout.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

This is an estimated delivery window rather than a guaranteed delivery date.

Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather, holidays, and other circumstances outside our reasonable control.

Order Processing

After an order is successfully placed, we prepare the products for fulfillment and shipment.

Processing time may vary depending on product availability and order volume.

You will receive applicable order or shipping information through the contact details provided during checkout.

International Orders

Because we ship internationally, some orders may pass through customs or other import procedures.

Customs processing can occasionally affect the final delivery timeframe.

Customers are responsible for providing accurate delivery information, including:

Full name
Complete shipping address
Apartment, suite, or unit number where applicable
City
State or province
Postal or ZIP code
Country
Valid contact information

Customs, Duties, and Taxes

Penluna provides free shipping, but free shipping does not necessarily mean that customs duties, import taxes, VAT, or other government charges are waived.

Depending on the destination country, local authorities may impose additional charges.

Any applicable customs duties, taxes, or government fees may be the responsibility of the recipient unless otherwise stated at checkout or required by applicable law.