Refund policy

Return & Refund Policy

Last Updated: August 19, 2026

At Penluna, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return and refund period for eligible products.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return, the item should generally meet the following conditions:

The return request is submitted within 30 days of delivery.
The product is unused and in its original condition.
The item is returned with its original packaging and included accessories, where applicable.
The product has not been intentionally damaged, altered, washed, or misused.
Proof of purchase or a valid order number is provided.

Items that do not meet these conditions may be reviewed individually before a refund is approved.

Free Returns

Penluna offers free returns for eligible orders within the 30-day return period.

Before sending any product back, please contact our customer service team at:

support@penluna.shop

Do not send a return to the business address unless our customer service team specifically provides return instructions. The correct return address may vary depending on the fulfillment location of your order.

How to Request a Return

To start a return, please contact us with:

Your full name
Order number
Product name
Reason for the return
Photos or videos, if the item is damaged, defective, or incorrect

Our customer support team will review your request and provide the appropriate return instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

We recommend providing clear photographs or video showing:

The product received
The packaging
Any visible damage
The shipping label, if applicable

After reviewing the information, we may offer a replacement, refund, or another appropriate resolution.

Refunds

Once your returned item has been received and inspected, we will process the approved refund.

Refunds are generally issued to the original payment method used for the purchase.

Depending on your payment provider or financial institution, it may take additional business days for the refunded amount to appear in your account.

Partial Refunds

In certain circumstances, a partial refund may be considered if an item has minor issues that do not justify a complete return and the customer agrees to keep the product.

Any partial refund will be determined on a case-by-case basis.